Last updated: December 22, 2024
Welcome to HeliacEnergii.com operated by Heliac Energii Controls Solutions.
Our mission is to provide you with the information and industrial automation parts you need in an efficient and timely manner. To facilitate this process, we require you to carefully read and agree to all parts of our policies and terms (referred to as "terms" hereinafter).
These terms apply to the use of the HeliacEnergii.com and to the sale of products to our clients .We reserve the right to modify these terms at any time without prior notice. The effective date of the latest revision is noted below. We encourage you to visit our website periodically to review any changes.
By using our website or purchasing products from Heliac Energii, you agree to be bound by these terms. If you do not agree to comply with these terms, you are prohibited from using the website or purchasing products from us.
Heliac Energii Controls Solutions strives to ensure the accuracy of all information presented in the Online Product Catalog on this website. However, the information is provided "as-is," without any warranty, and may be subject to change without notice.
Prices listed on our website are subject to change at any time prior to the acceptance of your order by Heliac Energii Controls Solutions The applicable price for your order will be based on the current quotation sheet at the time your order is accepted or any other agreed-upon pricing in writing. Unless otherwise specified in the quotation and agreed upon in writing, all prices exclude packing and shipping charges.
We specialize in providing discontinued industrial components. If a material error is discovered in supply, product condition, or pricing that affects your pending order, we will notify you of the correction. You may then choose to either accept the correction or cancel your order.
If you opt to cancel and have already made a payment, Heliac Energii Controls Solutions will issue a refund equal to the amount paid.
We are committed to transparency and ensuring you receive accurate product and pricing information throughout your purchasing process.
At Heliac Energii Controls Solutions , we offer a variety of products categorized by condition. Below is a summary of each category and the applicable warranty details:
We are committed to delivering reliable products backed by our dedicated support and warranty service.
Customers may place orders via the website, email, phone, or fax. However, receipt of your purchase order by Heliac Energii Controls Solutions does not constitute acceptance of the order.
If there are discrepancies between the terms in your purchase order or other documents and Heliac Energii Controls Solutions policies, we may process the order on a case-by-case basis. Please note, Heliac Energii Controls Solutions policies and terms will always supersede any other terms or conditions provided elsewhere.
All orders are subject to product availability. Heliac Energii Controls Solutions reserves the right to:
Orders from new customers may require verification, which could delay processing.
Customers may cancel orders with written consent from Heliac Energii Controls Solutions, under the following conditions:
In the event of cancellation of such orders, the customer will be responsible for any costs incurred by Heliac Energii Controls Solutions including procurement expenses and reasonable cancellation or replenishment fees.
This policy ensures clear communication and smooth order management, protecting both parties’ interests.
Customers agree to pay the full amount of each invoice in accordance with Heliac Energii Controls Solutions payment terms. No counterclaims, offsets, or deductions are permitted. All prices are listed in US dollars, and any differences resulting from currency conversion into US dollars will be borne by the customer.
This policy ensures clarity on payment obligations and tax responsibilities for all transactions.
Shipping and Delivery Dates .Heliac Energii Controls Solutions strives to meet customers' requested shipping and delivery dates.
Please note that all shipping and delivery dates are estimates. Heliac Energii Controls Solutions is not liable for any delays. For clarification, delivery is considered timely if the product is delivered within 30 days of the requested delivery date.
If an order includes multiple batches, delays in one batch do not entitle the customer to cancel other batches.
This policy ensures clarity on shipping timelines and order management for a seamless customer experience.
Unless otherwise specified by the customer, . Heliac Energii Controls Solutions will arrange the carrier and delivery route.
All products sold are subject to Indian export control laws, regulations, and orders. International orders will comply with the Export Administration Regulations for export from India
The customer agrees to:
The customer further certifies that they:
Customers are responsible for securing any necessary licenses for the import, export, or re- export of purchased products.
Heliac Energii Controls Solutions provides a warranty for all products sold, valid for the duration specified on the invoice. The warranty terms are as follows:
The warranty does not cover defects or issues resulting from:
Except as expressly stated in these warranty terms, all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement, are excluded to the maximum extent permitted by law.
This warranty constitutes the full extent Heliac Energii Controls Solutions liability for product defects and the customer’s sole remedy.
No returns will be accepted without a unique RMA number issued by Heliac Energii Controls Solutions
To obtain an RMA number, the customer must either:
The following details are required:
Once an RMA number is issued, the customer has 07 calendar days to return the product. Returns without a valid RMA, after the 07 day period, or without proper documentation, will be rejected.
Defective products may be returned within the warranty period as outlined in the Warranty Terms. Heliac Energii Controls Solutions will determine whether to replace, repair, or refund the defective product.
Requests to return non-defective products must be made within 10 calendar days of the invoice date. If approved, the product must be returned within 30 calendar days from the invoice date, in its original condition. Heliac Energii Controls Solutions will deduct a 30% restocking fee, with the remaining amount refunded.
Products not meeting the return conditions or received after the 30-day period will not be accepted.
All returns must include:
Returns missing any components may be rejected or subject to an additional 30% restocking fee. The RMA number must be clearly noted on the shipping label. Do not write on the original manufacturer’s box.
Customers are responsible for return shipping costs.
Customers are highly encouraged to obtain full insurance for the return shipment to cover any potential loss or damage. Heliac Energii Controls Solutions will not be liable for any damage or loss during transit.
To prevent damage during transit, customers must ensure products are securely packed:
Unprotected, crushed, or damaged products will not be accepted. Larger items may be palletized if appropriately secured. Returns failing to meet these guidelines will be rejected.
If a package from Heliac Energii Controls Solutions arrives damaged or incomplete, customers should refuse delivery from the carrier.
If the customer accepts the delivery, they must:
Failure to report damage or missing parts within five (5) days of receipt, or to preserve the product and its packaging, will be considered as the customer accepting the product in good condition. In such cases, Heliac Energii Controls Solutions general return policy will apply, and no claims for damaged or incomplete products will be entertained.
Heliac Energii Controls Solutions is not liable for any of the following:
Regardless of the nature of the claim (whether in contract, tort, warranty, or otherwise), the maximum liability of , Heliac Energii Controls Solutions will be limited to the purchase price paid for the affected products. , Heliac Energii Controls Solutions only remedy will be to issue a return or refund for the product in question.
Products sold by , Heliac Energii Controls Solutions are not recommended or authorized for use in:
By purchasing and using these products, the customer assumes all risk. , Heliac Energii Controls Solutions and its affiliates will not be liable for any claims or damages arising from the use of products in these applications.
The customer agrees to indemnify , Heliac Energii Controls Solutions and its affiliates against any claims, damages, losses, costs, or liabilities arising from the use of products in such applications. The customer agrees to keep , Heliac Energii Controls Solutions and its affiliates safe from any damage resulting from such use.
Use of the software (if any) associated with hardware products will be subject to the manufacturer's end-user license agreement (EULA).
Heliac Energii Controls Solutions only sells hardware products and does not resell software licenses. Some hardware products may include software, but if the customer requires a software license, it must be obtained directly from the manufacturer.
Heliac Energii Controls Solutions respects intellectual property and asks customers to do the same. The customer acknowledges that Heliac Energii Controls Solutions does not provide any operating system software or software license for the products sold. The customer is responsible for obtaining the necessary legitimate software licenses, maintenance, and upgrades from the manufacturer.
Heliac Energii Controls Solutions will not be liable for any delays in delivery or failure to perform its obligations due to causes beyond its reasonable control. These causes may include, but are not limited to:
In the event of such a delay, Heliac Energii Controls Solutions time for delivery and performance will be extended for the duration of the delay. Heliac Energii Controls Solutions may also, at its discretion, cancel the order or any remaining part of it without liability.
All content on Heliac Energii Controls Solutions website, including but not limited to media, software, text, images, logos, trademarks, artwork, and other materials, is protected by copyright and other intellectual property laws. This content is owned or licensed by Heliac Energii Controls Solutions or the original creators. You may not copy, modify, distribute, or reproduce the content for commercial purposes without prior written consent from Heliac Energii Controls Solutions.
Heliac Energii Controls Solutions name, logo, images, and other trademarks are the property of Heliac Energii Controls Solutions. Unauthorized use of these trademarks is prohibited.
Heliac Energii Controls Solutions grants you a limited license to access and use the website for personal, non-commercial use. You are not permitted to modify the content or violate any ownership statements. This license is automatically revoked if you violate any terms of use.
You may not reproduce, distribute, or modify the website's content without permission. You are also prohibited from attempting unauthorized access to the website or using automated systems to copy content, monitor activity, or interfere with the website’s functionality.
Except for information subject to Heliac Energii Controls Solutions privacy policy, any information you submit to the website will be considered non-confidential. Heliac Energii Controls Solutions may use that information for its business purposes. You are prohibited from submitting harmful, defamatory, or inappropriate content.
While Heliac Energii Controls Solutions strives to provide accurate content, there may be changes, errors, or omissions. The website content is provided "as is," and Heliac Energii Controls Solutions makes no representations or warranties regarding its accuracy, completeness, or timeliness. Heliac Energii Controls Solutions and its representatives disclaim all implied warranties, including fitness for a particular purpose or non-infringement.
Heliac Energii Controls Solutions and its affiliates are not responsible for any damages arising from your access to or use of the website, whether direct or indirect. Your use of the website is at your own risk.
Heliac Energii Controls Solutions does not control or review links to third-party websites and is not responsible for their content. Use of such websites is at your own risk and may be subject to their terms of use.
Heliac Energii Controls Solutions is committed to protecting your privacy. The information we collect from you depends on your activities and usage of our website. Certain services on the website may require you to register or provide personally identifiable information ("Personal and Account Information") to interact with us. This includes:
If you have any questions about our privacy practices or the use of cookies, please contact us in Email or call us directly.
This Policy and the Terms may not be modified or canceled without the written consent of Heliac Energii Controls Solutions Any provisions of this Policy and the Terms are subject to the local jurisdiction. If any provision is found to be prohibited or unenforceable in a given jurisdiction, it will be invalid to the extent required by the injunction or unenforceability in that jurisdiction. However, this will not affect the remaining provisions of the Terms or their validity and enforceability in other jurisdictions.
The provisions of this Policy and the Terms are intended solely for the parties to the agreement and do not confer any rights, benefits, or claims to any third parties outside of the agreement.
Heliac Energii Controls Solutions holds the final interpretation and management rights of the provisions of this Policy and Terms. These Terms shall be governed by the laws of India and will be subject to the jurisdiction of the District Court of Goa , India
