Welcome to Heliac Energii Controls Solutions. Our website, offers 100% digital products and services under these terms and conditions. By accessing or using our site, you agree to be bound by these terms.
A quote is valid for 30 days, subject to prior sales.
All prices are in USD and require 100% advance payment unless specified.
Funds must be received in full to avoid cancellation of the warranty.
Upon issuance of the Pro-Forma Invoice, payment must be received in our bank account within 7 working days, or we reserve the right to cancel the order.
Shipping and handling costs, if applicable, will be added at the time of your order. Location: Exworks and TO be advised.
Cards should be free from physical damages or burns. If any card is found to be not repairable, there will be an inspection charge of $300 per card. Cards with physical damages or burns will be subject to a handling fee of $200 per card.
Attestation of any documents or issuance of COO from the chamber of commerce will be charged at $150 per document. COO will be issued from UAE.
We will not sell parts destined for USA/UAE embargoed countries, and the country of end-use must be mentioned in the order. All UAE orders are subject to a 5% custom/VAT as applicable.
Both Unused and Rebuilt orders are supplied in standard packaging. All parts supplied in REBUILT/REPAIRED categories are different from the original fit and form. Our standard supply condition and warranty terms apply to all orders unless specified.
We warrant that from the date of delivery, for a period mentioned in the warranty document provided with the supplied part, all UNUSED / REBUILT goods will conform in all material respects with their description and any applicable specification.
We warrant that from the point of delivery, all Repairs will accord with their description and/or remain functional, subject to the performance of the Repair Item as mentioned in the warranty document provided with the part.
The customer must give written notice to us during the respective warranty period if some or all of the goods or repairs do not comply with the warranty clause.
We will be given a reasonable time and opportunity to provide online troubleshooting and examination of such goods.
We take care of warranty return shipping costs both ways if an issue with supply/repair is reported within one month from the date of supply. We will take care of one-way shipping cost if an issue with supply/repair is reported within three months from the date of supply.
If an issue is reported after three months from the date of supply, the customer will have to take care of shipment costs both ways.
We shall not be liable for failure of Goods or Repairs to comply with the warranty if:
Our return policy applies to incorrect or returned orders. Any product discrepancies or damages must be reported within 24 hours of receipt. Return requests are accepted up to 14 calendar days from the date of receipt.
All returns must be accompanied by a valid RMA number and arrive at our warehouse within 7 days from the issue of the RMA number. DOA items must be claimed within 7 days of receipt.
Freight charges (both ways) are the responsibility of the buyer. Credit may be issued for returns and cancellations at our discretion and may be subject to a minimum restocking fee of 30%. A copy of the invoice must be included with all returned items.
A service charge of 2% per month will be added to all past due amounts.